Last updated: October 6, 2026
Thank you for shopping with Noelah. We want you to love your bag. If something isn't right, here is how returns, exchanges and refunds work.
Our 30-Day Return Policy
You can return any item within 30 days of delivery. To be eligible, your item must be:
- Unused, with all original tags attached
- In its original packaging
- Accompanied by proof of purchase (order number or confirmation email)
Your Legal Right to Cancel (UK & EU Customers)
If you are shopping from the United Kingdom or the European Union, you also have a legal right to cancel your order within 14 days of receiving your items, without giving any reason. Our 30-day window applies in addition to this right.
How to Start a Return
Email robsonbsecundaria@gmail.com with your order number and the item(s) you'd like to return. We'll confirm your return and send you the return address and instructions. Please do not send items back before contacting us.
Return Shipping Costs
Unless the item arrived faulty, damaged, or incorrect, the customer is responsible for return shipping costs. We recommend a tracked shipping service.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 14 days. Your bank may need a few extra days to post it.
Exchanges
Want a different colour or style? The fastest way is to return the item you have and, once the return is accepted, place a new order for the one you want.
Sale Items
Items purchased during our Final Edit sale can be returned under this same policy.
Faulty, Damaged or Incorrect Items
If your order arrives damaged or faulty, or you received the wrong item, contact us at robsonbsecundaria@gmail.com within 14 days of delivery with your order number and a photo. We'll arrange a free replacement or full refund, including return shipping.
Contact Us
Questions about returns? Email us at robsonbsecundaria@gmail.com.