Last updated: October 6, 2026
Free Shipping on Every Order
Standard shipping is free on all orders — no minimum spend.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is confirmed. You'll receive a confirmation email as soon as your order ships.
Where We Ship & Delivery Times
| Destination | Estimated Delivery | Standard Shipping |
|---|---|---|
| European Union | 5–12 business days | Free |
| United Kingdom | 5–10 business days | Free |
| Switzerland | 7–14 business days | Free |
Delivery times are estimates from the date of shipment and can vary due to carrier or customs delays outside our control. A faster express option may be offered at checkout.
Order Tracking
Once your order ships, you'll receive a tracking number by email. You can also follow your order anytime on our Track Your Order page. Please allow 24–48 hours for tracking to update.
Customs, Duties & Taxes
For orders shipped to the UK and EU, applicable taxes are included at checkout — nothing extra to pay on delivery. Orders to Switzerland may be subject to local import duties.
Delayed or Missing Orders
If your order hasn't arrived within the estimated delivery window, contact us at robsonbsecundaria@gmail.com with your order number and we'll look into it right away.
Incorrect Address
Please double-check your shipping address at checkout. If you spot a mistake, contact us as soon as possible and we'll do our best to help.
Contact Us
Questions about your shipment? Email us at robsonbsecundaria@gmail.com.